The sale of products on our website ("sanstabu.com") is governed by these General Terms & Conditions of Sale.
The products purchased on sanstabu.com are sold directly by SANS TABU S.r.l. ("SANS TABÙ" or the "Seller"), company, with registered office in Italy, Via Aurelio Saffi, 29 - 20123 Milan, Reg. Imp., C.F. and VAT no. 08057350962, share capital Euro 10.000,00 paid in full.
You can request any information through our assistance services by contacting Customer Service filling the form in the "Contact Us" page. If you need more information go to the "How to order" page. You can find information about contacts, purchases and shipments, refunds and returns of products purchased on sanstabu.com.
1. Our Commercial policy
The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers".
When we speak of "consumer" we refer to any natural person who acts on sanstabu.com with purposes not related to their commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on sanstabu.com.
In consideration of its commercial policy, the Seller reserves the right not to accept purchase order proposals from subjects other than the "consumer" or in any case purchase order proposals that do not comply with its commercial policy, such as, for example, proposals for orders for which there is a report, or suspicion, of fraudulent or illegal activities. In such cases, the Seller will notify the user of the non-acceptance of the order proposal.
All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. The Seller therefore monitors the number of order proposals sent and returns made.
These General Terms & Conditions of Sale exclusively regulate the sending of the purchase order proposals for products available on sanstabu.com by the user and their acceptance by the Seller.
The General Terms & Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on sanstabu.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from subjects other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce between users of sanstabu.com and third parties.
2. Information for the conclusion of the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70
To conclude the purchase contract for one or more products on sanstabu.com, you must send a purchase order proposal electronically to the Seller by filling out the form available on sanstabu.com and following the relevant instructions.
Before sending the order proposal, we remind you to carefully read the General Terms & Conditions of Sale and the Information on the Right of Withdrawal, to print a copy through the print command and to store or reproduce a copy for your personal use. In accordance with article 51, paragraph 7, of Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), before sending the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your purchase order proposal for the products and a summary of the information on the essential characteristics of each product ordered with its price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the delivery methods of the products purchased, the shipping and delivery costs; as well as the references, the geographical address and the contact methods of the Seller and the date by which the Seller, once accepted your order proposal, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you of the possibility of using the conciliation service, independent and institutional, CD "RisolviOnline", provided by the Arbitration Chamber of the Milan Chamber of Commerce as well as the possibility of using the platform for alternative extra-judicial dispute resolution, accessible on the website http://ec.europa.eu/odr, made available by the European Commission.
On the confirmation page of the order proposal, which contains a reference to the General Terms & Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (inclusive of all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one).
The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be asked to identify and correct any data entry errors.
Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm the receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.
The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm acceptance of your order proposal and the shipment of the products. This email will also contain a copy of the General Terms & Conditions of Sale and the summary document on the Right of Withdrawal.
The order proposal sent to the Seller will be archived in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case within the terms of the law.
The language available to conclude the contract with the Seller is Italian.
The Seller may not accept your purchase order proposals which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by email that the contract is not concluded and that the Seller has not accepted your purchase order proposal specifying the reasons. If the products presented on sanstabu.com are no longer available or on sale upon receipt or fulfillment of your purchase order proposal, the Seller will notify you promptly and in any case within thirty (30) days at starting from the day following that on which you have sent your order proposal to the Seller, the possible unavailability of the products. If you have already paid the price for the products, the Seller will refund, without undue delay, what you have already anticipated and the sales contract will be considered terminated.
The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 1.3 above.
We remind you that, with the electronic transmission of the order proposal, you unconditionally accept and undertake to observe, in relations with the Seller, these General Terms & Conditions of Sale. If you do not share some of the terms set out in the General Terms & Conditions of Sale, please do not submit your order proposal for the purchase of the products on sanstabu.com.
3. Guarantees and indication of product prices
The Seller sells only luxury and top quality brand products. These products are purchased directly from the Seller at fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.
The Seller does not sell used products, irregular or of inferior quality to the corresponding standards offered on the market. Only vintage items that are presented in the specific section of yoox.com, due to their particular nature, can be used and / or in conditions of evident wear. In the description of each vintage product SANS TABÙ will take care to specify the storage conditions of the garment presented if it differs from the standards offered on the market.
The essential characteristics of the products are presented on sanstabu.com within each product sheet. However, the images and colors of the products presented on sanstabu.com may not correspond to the real ones due to the effect of the Internet browser and the monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relative order proposal. In the event that there should be a recognizable error in the indication - by SANS TABÙ - of the price of a product or in the calculation of the amount requested for payment, SANS TABÙ will not accept the order proposal and will contact the user at in order to offer the opportunity to transmit the purchase order proposal of the product (s) at the correct price.
Purchase requests from countries not included among those shown on the splash page cannot be accepted by the Seller.
All products come with an identification tag attached with a disposable seal.
All products sold by SANS TABÙ are covered by a twenty-four (24) month statutory warranty for defects of conformity, in accordance with applicable law. The lack of conformity of the product must be communicated to the Seller within two (1) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service filling the form in the "Contact Us" page. In case of lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively expensive, you will be entitled to a reduction in the price paid or to the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument chosen by you.
In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded, via an encrypted protocol, to UBI Banca or to other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in case of any product returns, following exercise of your right of withdrawal, or if it becomes necessary prevent or report the fraud commission on sanstabu.com to the police. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your bank account at the time of shipment of the purchased products.
5. Value voucher
Value vouchers are personalized codes, which allow you to take advantage of a discount on purchases made on sanstabu.com.
Once you have entered the items in the Shopping Cart, enter your code in the box. At this point a pop-up will open that will allow you to choose which item you want to buy from which you want to apply your value voucher. Select the article and click on APPLY. Value vouchers are applicable to only one item per order proposal, therefore the other items included in the Shopping Cart will not be subject to any discount.
Restrictions on the use of the value voucher:
- the value voucher can be used only once, except for returns (as indicated in point 5.4);
- the value voucher cannot in any way be converted into money;
- it will not be possible to use multiple value vouchers in the same order proposal; the value voucher will apply to only one item per order proposal; the value voucher will only apply to items whose sales value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or to charity sales.
In the event that you want to return an item on which you have applied the value voucher, you must follow the return procedure indicated in the Information on the Right of Withdrawal. Once your return has been accepted, you can request the reactivation of the code with its original value. The difference in expenses that you incurred for the purchase of the item will be re-credited to you according to the methods and terms provided for the normal refund procedure.
6. Shipping and delivery of products
To know the specific shipping and delivery methods of the products, access the “Customer Service” page. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Terms & Conditions of Sale and, therefore, are considered by you fully known and accepted at the time of the transmission of the order proposal.
Orders shipped outside of the European Union may be subject to import duties or may require additional sales taxes and customs fees. Please contact Customer Service for details.
We reserve the right to increase your shipping cost contribution for extra large or heavy shipments, and for unforeseen customs fees and duties. In such an event, we will contact you at phone number or email provided as soon as possible after order is placed.
7. Customer support
You can request any information by contacting our Customer Service at email@example.com. For more information, visit the “How to order” page.
8. Right of withdrawal
In accordance with art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on sanstabu.com. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to change the chosen garment with another.
In accordance with art. 54 of the Consumer Code, you can withdraw from the contract concluded with the Seller using, at your choice, one of the following methods:
- a) contacting to the filling the form that you find in the “Contact Us” page; in this case, the Seller will send you confirmation by e-mail of the receipt of the withdrawal declaration; Our Customer Service will guide and assist you step by step.
- b) contacting by e-mail the Seller at firstname.lastname@example.org, compliant with the standard form pursuant to art. 49, paragraph 4, of the Consumer Code.
- c) sending by post to the Seller another explicit declaration of your decision to withdraw from the contract.
In cases b) and c) your declaration must be sent to the attention of the Customer Service at the registered office of SANS TABÙ S.r.l., located in Via Aurelio Saffi, 29 - 20123, Milan. It is understood that, in such cases, it will be your responsibility to prove the correct and timely exercise of the right of withdrawal.
In accordance with art. 57 of the Consumer Code, once exercised the withdrawal from the contract, you must return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract.
The only costs charged to you are those for returning the purchased products, unless the Seller has expressly exempted you from these costs at the time of purchase and on the further condition that you make use of the shipper and the shipping methods indicated in the following paragraph.
The Seller suggests that you use the UPS (www.ups.com) or BRT (http://www.brt.it/) for the return of the products purchased. If you decide to use UPS or BRT for shipping and to use the pre-printed adhesive label - containing the return address - included in the package containing the products purchased, you will not have to pay the costs in person. loading, return of purchased products. The payment of the return costs of the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. For the payment of the refund, the Seller will in fact retain a lump sum payment from the refund equal to the standard shipping cost of the products purchased. Furthermore, from the moment of the return of the purchased products to the forwarder suggested by the Seller, the Seller exonerates you from any responsibility in case of loss or damage of the products during transport.
If you decide to use a shipping method other than that suggested by the Seller in the previous paragraph 8.5, you will have to pay the costs of returning the purchased products in person.
It is understood that, in this case, an amount equivalent to the cost of the standard shipping of the products purchased will also be reimbursed, while, in accordance with art. 56, paragraph 2, of the Consumer Code, any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one will not be reimbursed. In this case, the responsibility in case of loss or damage of the products during transport, which is due to your negligent choice of the carrier and / or the shipping methods, may remain at your expense.
The right of withdrawal - in addition to compliance with the terms and conditions described in paragraphs 8.1, 8.2, 8.3 and 8.4 above - is understood to be exercised correctly if the following conditions are also fully respected:
to the right of withdrawal must be regularly exercised within fourteen (14) days of receipt of the products;
b. the products must not have been used, worn, washed;
c. the identification tag must still be attached to the products with the disposable seal which forms an integral part of the asset;
d. the products must be returned in their original packaging (if you want to return a kit, you must return all the items that make it up);
e. the returned products must be delivered to the shipper within fourteen (14) days starting from when you communicated to the Seller your decision to withdraw from the contract;
f. the products must not be damaged.
Pursuant to art. 59 of the Consumer Code, the right of withdrawal is also excluded in the event that you have purchased custom-made or customized products or sealed goods that do not lend themselves to be returned for reasons of hygiene or related to health protection and were opened after delivery.
The Seller will carry out the necessary checks in order to verify the conformity of the returned products under the conditions and terms indicated in the previous paragraph 8.7.
If the right of withdrawal is exercised following the methods and terms indicated above, the Seller will send you, by e-mail, the relative confirmation of acceptance of the products thus returned and refund any sums already collected for the purchase of the products according to the methods and terms provided.
The sums will be refunded to you in the shortest possible time and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures once verified the correct execution of the terms and conditions indicated above.
If the methods and terms for the exercise of your right of withdrawal, referred to in letters a), e) and f) of the previous paragraph 8.7 are not respected or in the case referred to in art. 59 of the Consumer Code, you will not be entitled to a refund of the sums already paid to the Seller. The Seller will notify you by e-mail of the non-acceptance of your return. Within 14 days of receipt of the Seller's e-mail, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, by giving notice to the Seller himself, in the manner that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.
If, on the other hand, the Seller's assessments show that the conditions referred to in letters b), c) and d) of paragraph 8.7 above are not met, you will not be entitled to a full refund of the amounts already paid to the Seller. In accordance with art. 57, paragraph 2, of the Consumer Code, you will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that necessary in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage equal to the estimated value decrease of the products and in any case between 10 and 90 percent of the amounts paid by you to the Seller for the purchase of the returned products will be deducted from the expected reimbursement, as specifically communicated to you by e-mail from the Seller. Within 14 days from the sending of the e-mail with which the sum deducted from the refund will be communicated to you, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller himself, according to the modalities that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted on the refund.
The Seller assumes no responsibility for products returned by mistake or for forgotten items in the packages or returned products.
9. Times and methods of reimbursement
Whatever the payment method used by you, the refund due, in whole or in part, is activated by the Seller, in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and verification of returned products.
The Seller reimburses using the same means of payment that you used for the purchase of the returned products, unless you have expressly agreed with the Seller the use of a different means of payment and on condition that you do not have to bear any cost further as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in in any case, towards the person who made the payment.
We remind you that the value date of the credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.
Please also read, if you have not already done so, our General Terms & Conditions of Use.
1. Applicable law and dispute resolution
Without prejudice to the application of mandatory rules of European derivation to protect the consumer, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and by the Legislative Decree of 9 April 2003, n. 70 ("Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce").
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, on the Internet. For more information on the RisolviOnline regulation or to send a conciliation request, access RisolviOnline.com.
We also inform you that the European Commission provides a platform for alternative extra-judicial dispute resolution, accessible on the website http://ec.europa.eu/odr.
For all disputes relating to the purchase and / or these General Conditions of Sale, the Court of the place of residence or residence of the consumer will be competent according to the applicable law or, at the choice of the consumer himself, the Court of Milan.
12. Modification and updating
The General Terms & Conditions of Sale are modified from time to time by the Seller also in consideration of any regulatory changes. The new General Terms & Conditions of Sale will be effective from the date of publication on sanstabu.com.