ORDERING ON SANSTABU.COM

Most of our products are ready to ship, others will be handcrafted specifically for your order. The availability & preparation time is clearly stated in the product page while final shipping times & costs are shown at checkout. At checkout, we accept most credit cards and Pay Pal. Once you order is complete, you will receive a confirmation e-mail with the details of your order.

PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express, Maestro) and PayPal. Our prices are listed in EUR. We guarantee the transmission of your card data is absolutely safe thanks to the use of the highest of security standards. 

DELIVERY

We ship worldwide, you can select your shipping destination while you browse or at checkout. Orders are shipped from Italy. They are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole value of the product. Availability & preparation times are displayed in each product page while final shipping times & costs are shown at checkout.

We offer the following shipping rates:

  • Italy: Standard shipping – Delivery in 2/5 working days – 35€ (Free shipping on orders over 500€)
  • Europe: Standard shipping – Delivery in 2/5 working days – 45€
  • US: Standard shipping - Delivery in 5/7 working days - 55€
  • Asia: Standard shipping - Delivery in 5/7 working days - 100€
  • Rest of the world: Standard shipping – Delivery in 5/7 working days – 100€

All orders are shipped from Italy. Working days are Monday to Friday. 

RETURNS & REFUNDS

If you change your mind about your purchase, you can safely return it within 14 days of the item being delivered to you. Make sure that the items are in the same condition in which you received them, with the identification tag and seal intact. To return an order just contact our Customer Service team filling the form you find in the "Contact Us" page and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning. 
Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer. Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 14 business days. 

 

Full detauils of our policies can be found visiting the following pages:

 

If you have questions, please get in touch filling the form in the “Contact Us” page.

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